To All My Overseas Customers,

I often get inquiries from the U.S. and Canada about my Tokai and Van Zandt guitars - thank you. After consulting with representatives from Tokai Instruments, they indicated that shipping their instruments to the U.S. or Canada would lead to confiscation by customs agents because of patent laws.

As a small businessman, sending out guitars and not having them show up at the customers door would be disastorous for all parties involved. I will however continue to sell to European countries, Australia, and many other countries (sorry, no U.S.A. & Canada). However, ***PLEASE BE AWARE OF THE FOLLOWING POLICIES**** :

■1. I have a **NO RETURN** policy. Under no circumstances will I accept returns. WHY? I realize the policies of large superstores let you buy and return at random. I just can't feasibly do that and try to continue doing business. Once you decide on an instrument, I will expertly pack it and try my best to fill any request you might have. I will do this in a timely manner and ship it out as quickly as possible. I have lots of nice instruments, but they may not be the one **FOR YOU**. Choose your instrument with caution.

■2. I will not under any circumstances undervalue items that I sell to avoid customs duty nor mark "gift" for any reason. If something happens during shipping - we both lose.

■3. I ship most of my guitars through the Japan Post "EMS (Express Mail Service)" or Fedex. They have a 300,000 Japanese Yen limit for insurance. If any damage occurs during shipment it will be the customers responsibility to make a claim with the shipping company. PLEASE - if you think something may be wrong with your shipment 1) Take pictures before opening and 2) open it with the shipping company representative if possible.

About PAYMENT

I accept payment by bank transfer (Euro, USD, AUD and JPN basis) or International Postal Money Order.

My bank information is as follows:

UFJ BankAccount Number:

Swift Code:

About INVOICE

Also, I cannot put a lower value on the guitar on the Invoice. I think that wouldn't be good for either of us. Why? Because if something were to happen during shipping (ex. the guitar gets broken, lost, etc.), I wouldn't be able to collect the full amount of insurance for the guitar. If something happens to it during shipment

1) You lose a great guitar, and

2) I lose out on the value of the guitar when collecting insurance.

It's a no win situation for both of us. I hope you can understand.

About VAT

You should know that your order is subject to taxation VAT (value-added tax) which sales tax especially in Euro zone. UK : 17.5%, France : 19.6%, Germany : 19%...........

About English

I cannot speak English very well. If you call our shop, I can't talk to you well, especially about important things. Please contact me BY E-MAIL, if you have any other questions or concerns.

I realize these policies are a bit harsh, but in order to continue to sell instruments overseas I have come to the conclusion that these rules will be best for both you and I.

Thank you.



Toshi Kamiya

Real Standard Music

Nagoya, Japan

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名古屋市中区大須3-38-9
大須商店街組合会館2F
TEL052-242-1223

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